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What is Business Process Management?
Wikipedia defines Business Process Management as:
The reason for business process management is efficiency. As a process owner, your job is to shorten cycle times and improve quality. This efficiency will cut costs and improve your company’s bottom line.
What is Business Process Management [BPM]?
A process is a collection of related, structured activities that produce a service or product. These processes tend to get management’s attention because they are performed daily and their costs are not insignificant.
Then there is another process - the process to define, measure and improve your processes – a ‘process optimization process’. This process happens all the time, but is seldom addressed. Articles on BPM and BPM pundits tend to focus on 2 areas - the people and the technology.
The ‘people’ level
BPM could be a philosophy. Management could be saying to underlings that they want their business processes managed more effectively.
A process owner could be managing their own business processes. They may define it, measure it [see how long the process takes], and look for trouble spots. Likely, they will look to make improvements to the process.
Managing processes manually are considered BPM, even if they do not utilize technology. In this paper based environment, a paper documenting the process will be routed to the people in the process so that they may follow it. When you make changes to that process, you will distribute the new documented process for them to follow.
The ‘technology’ level
Many see BPM Software as BPM. They will skip over the people level and go right for the technology.
Some see that information moves between enterprise software packages and immediately think of SOA [Services Oriented Architecture].
While some believe that modeling is the only way to create that ‘perfect’ process, so they think of modeling as BPM.
All of these concepts go into the definition of Business Process Management.
definition taken Jan 2008
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ways Kontinuum BPM Software can benefit you
Different BPM uses in different industries
How Kontinuum delivers different workflow patterns (technical)
If you are interested in business process management the
easiest way to learn more is to
contact us.
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