The Web and Flo definition:

A computer system that managages the defined series of tasks within an organisation to produce a final outcome or outcomes. Workflow Management Systems allow you to define different workflows for different types of jobs or processes.  So, for example, in a manufacturing setting, a design document might be automatically routed from designer to a technical director to the production engineer. At each stage in the workflow, one individual or group is responsible for a specific task. Once the task is complete, the workflow software ensures that the individuals responsible for the next task are notified and receive the data they need to execute their stage of the process.  Workflow management systems also automate redundant tasks and ensure uncompleted tasks are followed up. 
Other features of workflow management systems include workflow reporting (bottle necks, throughput), workflow modeling /simulation and workflow adaption(the ability to change workflow systems on the fly)

11 ways Kontinuum Workflow Software can benefit you  

Different Workflow uses in different industries

If you are interested in workflow or business process management the easiest way to learn more is to contact us.